{"id":1765,"date":"2024-12-17T11:27:31","date_gmt":"2024-12-17T10:27:31","guid":{"rendered":"https:\/\/deschanstandartsen.nl\/?page_id=1765"},"modified":"2025-02-13T11:29:54","modified_gmt":"2025-02-13T10:29:54","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/deschanstandartsen.nl\/en\/complaints-procedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1765\" class=\"elementor elementor-1765\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-340dff9 e-flex e-con-boxed e-con e-parent\" data-id=\"340dff9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ed0cb4b e-con-full e-flex e-con e-child\" data-id=\"ed0cb4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13c58c1 e-flex e-con-boxed e-con e-parent\" data-id=\"13c58c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-42c1e5b e-con-full e-flex e-con e-child\" data-id=\"42c1e5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-835b666 elementor-widget elementor-widget-heading\" data-id=\"835b666\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We take your complaint very seriously<span style=\"color: #fcd3cb\">.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ecc2c9 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7ecc2c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At De Schans Tandartsen we do everything we can to serve you as well as possible. However, it can happen that you are not satisfied with something. We take your complaint seriously and want to find a solution together.<\/p><p><b>How to file a complaint<\/b><\/p><ul><li>Discuss it directly: Report your complaint to your dentist or one of our employees. We can often resolve it immediately.<\/li><li>Send a written complaint: If your complaint is not resolved immediately, you can send an email to <strong><span style=\"color: #000000;\"><a style=\"color: #000000;\" title=\"Send us an email\" href=\"mailto:info@deschanstandartsen.nl\">info@deschanstandartsen.nl<\/a><\/span><\/strong> or send a letter to our practice. Clearly state your details, the nature of the complaint and what you expect.<\/li><\/ul><p><b><br \/>What can you expect from us?<\/b><br \/>1. We will confirm receipt of your complaint as soon as possible.<br \/>2. You will receive a substantive response as soon as possible.<br \/>3. If we cannot reach an agreement, we will refer you to an independent dispute resolution body.<\/p><p>We see your complaint as an opportunity to improve our care and service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9dde77 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"e9dde77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-724f8b6 elementor-widget elementor-widget-template\" data-id=\"724f8b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1545\" class=\"elementor elementor-1545\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-c3728c9 e-con-full e-flex e-con e-child\" data-id=\"c3728c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76f3486 elementor-widget elementor-widget-heading\" data-id=\"76f3486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The Schans Dentists<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a111162 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a111162\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.google.nl\/maps\/place\/De+Schans+Tandartsen\/@52.1521079,4.4912119,16z\/data=!3m1!4b1!4m6!3m5!1s0x47c5c68bbf82b52f:0xeae63c96815a42c0!8m2!3d52.1521046!4d4.4937922!16s%2Fg%2F11b7rkbz_p?hl=nl&#038;entry=ttu&#038;g_ep=EgoyMDI0MTEyNC4xIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewbox=\"0 0 25 25\"><g id=\"contact-icoon-locatie\" transform=\"translate(-310 -5742)\"><circle id=\"Ellipse_1941\" data-name=\"Ellipse 1941\" cx=\"12.5\" cy=\"12.5\" r=\"12.5\" transform=\"translate(310 5742)\" fill=\"#fcd3cb\"><\/circle><path id=\"pin_4_\" data-name=\"pin (4)\" d=\"M21.9,3.7a3.7,3.7,0,1,0-3.947,3.688v6.921a.247.247,0,1,0,.493,0V7.389A3.7,3.7,0,0,0,21.9,3.7Zm-4.934,0a.987.987,0,1,1,.987-.987A.988.988,0,0,1,16.967,3.7Z\" transform=\"translate(304.299 5747.223)\" fill=\"#313233\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Lammenschansweg 15a, <br>2313 DH Leiden<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+31715142100\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewbox=\"0 0 25 25\"><g id=\"contact-icoon-telefoon\" transform=\"translate(-310 -5795)\"><circle id=\"Ellipse_1942\" data-name=\"Ellipse 1942\" cx=\"12.5\" cy=\"12.5\" r=\"12.5\" transform=\"translate(310 5795)\" fill=\"#fcd3cb\"><\/circle><g id=\"Layer_2_00000031916831984050868860000005954606927376893331_\" transform=\"translate(315.933 5800.934)\"><g id=\"Layer_7_copy_7\" transform=\"translate(0 0)\"><g id=\"_39\" transform=\"translate(0 0)\"><path id=\"Path_73\" data-name=\"Path 73\" d=\"M3.265,4.918A14.383,14.383,0,0,0,8.125,9.781a.349.349,0,0,0,.475-.11c.146-.228.29-.454.433-.677.105-.164.208-.328.313-.492A1.07,1.07,0,0,1,10.8,8.181c.562.344,1.113.7,1.66,1.057a1.427,1.427,0,0,1,.557,1.747,4,4,0,0,1-.985,1.442,2.553,2.553,0,0,1-2.149.59A11.143,11.143,0,0,1,5.191,10.91,13.838,13.838,0,0,1,.815,5.636a8.791,8.791,0,0,1-.8-2.593A2.432,2.432,0,0,1,1.064.622a8.153,8.153,0,0,1,.787-.5A1.461,1.461,0,0,1,3.8.57c.372.554.728,1.118,1.077,1.688A1.047,1.047,0,0,1,4.527,3.7c-.38.249-.764.487-1.149.731l0,0a.357.357,0,0,0-.11.48Z\" transform=\"translate(0.01 0.075)\" fill=\"#313233\"><\/path><\/g><\/g><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">071 - 514 21 00<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:info@deschanstandartsen.nl\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewbox=\"0 0 25 25\"><g id=\"contact-icoon-mail\" transform=\"translate(-310 -5840)\"><circle id=\"Ellipse_1943\" data-name=\"Ellipse 1943\" cx=\"12.5\" cy=\"12.5\" r=\"12.5\" transform=\"translate(310 5840)\" fill=\"#fcd3cb\"><\/circle><g id=\"email_15_\" data-name=\"email (15)\" transform=\"translate(230 5422)\"><g id=\"Group_66\" data-name=\"Group 66\" transform=\"translate(86 426)\"><path id=\"Path_74\" data-name=\"Path 74\" d=\"M93.478,181.7l3.095,3.847a1.407,1.407,0,0,1-.536.106H85.716a1.407,1.407,0,0,1-.536-.106l3.095-3.847a2.3,2.3,0,0,0,1.623.67h1.958A2.3,2.3,0,0,0,93.478,181.7Zm-9-4.695,3.183,3.957-3.183,3.957a1.408,1.408,0,0,1-.172-.674v-6.567A1.408,1.408,0,0,1,84.481,177.006Zm12.791,0a1.408,1.408,0,0,1,.172.674v6.567a1.408,1.408,0,0,1-.172.674l-3.183-3.957Zm-12.092-.628a1.407,1.407,0,0,1,.536-.106h10.32a1.407,1.407,0,0,1,.536.106l-3.657,4.546a1.361,1.361,0,0,1-1.061.508H89.9a1.361,1.361,0,0,1-1.061-.508Z\" transform=\"translate(-84.309 -176.272)\" fill=\"#313233\" fill-rule=\"evenodd\"><\/path><\/g><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">info@deschanstandartsen.nl<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3c72e8 e-con-full e-flex e-con e-child\" data-id=\"f3c72e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfe7c65 elementor-widget elementor-widget-heading\" data-id=\"cfe7c65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Opening hours<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ded088 e-grid e-con-full e-con e-child\" data-id=\"7ded088\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fcac65 elementor-widget elementor-widget-text-editor\" data-id=\"9fcac65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Monday<br \/>Tuesday<br \/>Wednesday<br \/>Thursday<br \/>Friday<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0355f3c elementor-widget elementor-widget-text-editor\" data-id=\"0355f3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>08:00-17:00<br \/>08:00-17:00<br \/>08:00-17:00<br \/>08:00-17:00<br \/>08:00-17:00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee1d957 e-con-full e-flex e-con e-child\" data-id=\"ee1d957\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89f9206 elementor-widget elementor-widget-heading\" data-id=\"89f9206\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Directions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd4b6b elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"3bd4b6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.google.nl\/maps\/dir\/\/De+Schans+Tandartsen,+Lammenschansweg+15A,+2313+DH+Leiden\/@52.1521079,4.4912173,17z\/data=!4m9!4m8!1m0!1m5!1m1!1s0x47c5c68bbf82b52f:0xeae63c96815a42c0!2m2!1d4.4937922!2d52.1521046!3e0?hl=nl&#038;entry=ttu&#038;g_ep=EgoyMDI0MTIwOS4wIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">To look at<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>We take your complaint very seriously. At De Schans Tandartsen we do everything we can to serve you as well as possible. However, it may happen that you are not satisfied with something. We take your complaint seriously and want to find a solution together. How do you file a complaint Discuss the [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1765","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/deschanstandartsen.nl\/en\/wp-json\/wp\/v2\/pages\/1765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deschanstandartsen.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deschanstandartsen.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deschanstandartsen.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deschanstandartsen.nl\/en\/wp-json\/wp\/v2\/comments?post=1765"}],"version-history":[{"count":17,"href":"https:\/\/deschanstandartsen.nl\/en\/wp-json\/wp\/v2\/pages\/1765\/revisions"}],"predecessor-version":[{"id":2205,"href":"https:\/\/deschanstandartsen.nl\/en\/wp-json\/wp\/v2\/pages\/1765\/revisions\/2205"}],"wp:attachment":[{"href":"https:\/\/deschanstandartsen.nl\/en\/wp-json\/wp\/v2\/media?parent=1765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}