General terms and conditions.
Service.
We strive to build a good and long-term relationship with you. It is always our goal to provide the best quality of care, as you may expect from us. In order to be able to offer you the best care, we also expect a number of things from you. After all, the quality of our care is strongly dependent on good communication and mutual trust.
Dates.
It may happen that you have to cancel an appointment. We kindly request that you make appointments at least 48 hours in advance to cancel. This gives us the opportunity to offer the time reserved for you to another patient. If you do not do this in time, we will be forced to charge for the reserved time. The costs are calculated on the basis of a rate per 5 minutes, with a maximum that is equal to the rate that could reasonably have been charged for the treatment. These costs cannot be recovered from your health insurance.
If you repeatedly fail to show up for appointments without prior cancellation, we may conclude that there is no relationship of trust. In that case, we reserve the right to deregister you as a patient.
Email reminder.
In support of our service, you will receive an email reminder from us for your appointments. However, no rights can be derived from this. If you do not receive a reminder email, this does not mean that the appointment will not take place. It always remains your responsibility to keep the appointment on time.
Long time no go.
If you have not been to us for more than two years, it is necessary to make a new intake appointment. This allows us to reassess your dental situation.
Partial treatments by other dentists.
If you have partial treatments carried out by another dentist outside our practice, we cannot be held responsible for any complaints arising from these treatments, nor for any problems that may arise from them.
Police conditions.
If you have any doubts about the reimbursement of a treatment by your health insurer, we request that you request a cost estimate from your dentist in advance and inquire with your health insurer about the reimbursement. This prevents any misunderstandings or disappointments afterwards.
Pets.
Pets are not allowed in our practice, except when it concerns a certified assistance dog.
Use of mobile phone.
We kindly request that you put your mobile phone on silent or switch it off during treatments, so that the treatment can proceed without distractions.
Transfer of patient file.
In connection with the applicable privacy legislation, your patient file will not be automatically transferred to a new healthcare provider. You can submit a request in writing or by e-mail to retrieve your file. We will then hand over the file to you or your new dentist, provided you give explicit permission for this.
Warranty.
Dental treatments are medical procedures. Despite the utmost care of our healthcare providers, the outcome of a treatment can never be predicted with complete certainty. As far as possible, we will inform you of the risks involved prior to the treatment. If a dental treatment does not have the durability that you can reasonably expect, the form of guarantee will be discussed in a joint conversation between the parties.
Safety.
We strive for a safe and respectful environment for everyone who is in our practice. We apply codes of conduct and safety measures to ensure this. We do not tolerate discrimination, aggression, violence or unwanted (sexual) intimidating behavior in any form whatsoever. If such behavior occurs, this may lead to a note in our system or to denial of access to the practice. We also request that you respect the privacy of other patients and our staff. Making camera images or video recordings is not permitted, nor is the distribution of such images.
Liability.
Our practice is not liable for damage, loss or theft of personal property that you bring to the practice.
Customer satisfaction.
We regularly measure customer satisfaction to gain insight into the wishes and needs of our patients. You can always share your feedback with our receptionist/assistant or with your practitioner.
Complaints procedure.
Although we do our utmost to provide you with the best care, it may happen that you are not completely satisfied. If you have a complaint, discuss it with your dentist first. If we cannot resolve it together, you can contact the KNMT Complaints Procedure for patients. You can obtain advice by telephone via the Dental Information Point at 0900-2025012.
